Help & FAQ

Support

Something not right with your rift? We're here to help.

Contact Us

Support, Privacy & Data Requests

Phone

Address

100 S Murphy Ave Suite 200, Sunnyvale, CA 94086

We aim to respond to all support emails within 2 business days.

: JopChi has two scheduled games each day in US Pacific time: Morning Game 1 runs from 12:00 AM to 11:59 AM PT, and Evening Game 2 runs from 12:00 PM to 11:59 PM PT.
: You can play as a guest, but creating a free account (via Sign in with Apple or Google) lets you sync your streak and stats across devices.
: Email us at support@jopchi.com with your account email and the date(s) affected. We will investigate and restore it if the data supports it.
: Try force-closing the app and reopening it. If the problem persists, delete and reinstall the app (your account data is backed up in the cloud). If that doesn’t help, email support@jopchi.com with your iOS version and device model.
: The daily puzzle is the main challenge. Past puzzle replay is on our roadmap — stay tuned.
: Email support@jopchi.com and we will permanently delete your account and all associated data within 30 days.
: JopChi is currently iOS-only. Android is on our long-term roadmap.